Solutions
Managed Services (ITO & BPO)
The Managed Services module enables you to proactively measure and govern providers' service delivery effectiveness throughout the contract lifecycle. Recognizing Managed Services as an essential part of the Contract Management System, this module provides you with a single view to manage key financial metrics, SLAs, and portfolio of various services for strict budgetary compliance.
Using the complex analysis and derived business intelligence, you can
- Drive customer satisfaction with structured SLA management using industry best practices
- Achieve superior invoice management through performance reporting and scorecards
- Improve demand management with optimal capacity planning and demand delivery
- Optimize key service provider relationships with specific objectives and multi-provider interactions
Key Features:
- Contract Capture
Capture complete contract details including contracting entity, contract owner, and different service types with associated date of transitions, monthly management costs, hardware and software resources, SLRs, termination details, payments, and renewals.
- Contract Governance
Track key milestones of new change orders for full contract compliance, automated milestone alerts, pending reviews, disputes, and approvals
- Financial Management
Maximize ROI by performing invoice reconciliation and analyzing key financial metrics of rates, consumption levels, service credits, and earn-backs and aligning them with the costing benchmarks.
- Comprehensive Services Management
Strategize services management by automating demand monitoring, evaluating complete performance metrics, tracking status of internal program objectives, and optimizing resource utilization with exhaustive analysis of service providers across the entire portfolio of outsourced services.
